For most product managers, the day their product is actually released into the
market is end of product development activity. The scary thing, though, is that
product release isn't the end; it's usually only the beginning of a long
maintenance and upgrade cycle. In fact this the stage where most of the products
spends their majority of life-period.
Once a product is out in the market, managers need to begin thinking about how to incorporate the feedback
they receive into the next version of the product, to improve usability,
user-friendliness, features and overall value.
Software product maintenance activities can be broadly classified into:
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Corrective Maintenance- Reactive modification to correct discovered problems.
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Adaptive Maintenance- Modification to keep it usable in a changed or changing environment.
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Perfective Maintenance- Improve performance or maintainability.Preventive Maintenance- Modification to detect and correct latent faults.
A significant investment needs to be made to maintain multiple versions of an
old code-base, many times on legacy technology platform to support existing
clients until they can be persuaded to migrate to newer versions of the product.
Considering our client requirements and inherent challenges in software product
maintenance, we have devised innovative software product maintenance process
model which focuses on
System Adaptations
When there are additions or changes made to the hardware and/or software system
into which an ISV's software product is integrated or there are changes in the
components controlled by the software product, sustenance activities will
include adaptations to the changes made in the overall system.
Defect Resolution
Our defect resolution services will identify, prioritize and fix existing system
deficiencies to increase product performance, functionality and business
agility.
Enhancements
Neo Kinetic will help you optimize product enhancements to be strategically
aligned with your business needs. Performance tuning and rewriting of code for
ease of maintenance in the future are some of the activities performed as part
of this service.
Service packs release and patch tracking
Neo Kinetic will enable you to provide regular releases driven by business value
prioritization for maximized ROI
Software product vendors can use our offshore maintenance services to continue
to maintain their current products along with new application developments using
flexible business models provided by Neo Kinetic You can manage the ramp-up and
scale-down of efforts that are required for peaks and troughs that are typical
of a product over its maintenance cycle.
NEO KINETIC enables you to deliver on your global initiativesNEO KINETIC enables you to deliver on your global initiatives at lower costs and
drive future business growth.
Neo Kinetic brings you the following benefits:
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Focus on Strategic Initiatives: Allows clients to re-allocate their valuable resources for more strategic initiatives that would yield the long-term revenue.
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Higher Margins: Reduced support and maintenance costs directly translate to lower product cost for the customer and higher margins for the product companies.
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Increased Loyalty: With 24/7 customer support, we help clients in addressing their customers issues thereby directly contributing to increased loyalty and ensuring repetitive business generation.
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Confirm to Service Level Agreements: NEO KINETIC strictly confirms to SLAs of clients by providing multi-tier support.